Shipping Policy

Thank you for shopping with us! We want to ensure a seamless experience for all our customers.

Please take a moment to carefully review our shipping policy:

  1. Processing Time: Orders are typically processed within 1-2 business days from the time of purchase, excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly extended, but we always strive to dispatch your order as swiftly as possible.
  2. Shipping Methods: We offer a variety of shipping methods to accommodate your needs. These may include standard shipping, expedited shipping, and express shipping. The available options will be presented to you during the checkout process, along with estimated delivery times and costs.
  3.  Domestic Shipping: We ship to addresses within the contiguous United States, as well as Alaska, Hawaii, and other U.S. territories. Delivery times for domestic orders vary depending on the chosen shipping method but typically range from 2-7 business days.
  4. Order Tracking: Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor the progress of your delivery and anticipate its arrival.
  5.  Shipping Rates: Shipping rates are calculated based on the weight of your order, the selected shipping method, and the destination address. You will be able to view the shipping costs before finalizing your purchase during the checkout process.
  6. Address Accuracy: Please ensure that the shipping address provided at checkout is accurate and complete. We cannot be held responsible for delays or delivery failures resulting from incorrect or incomplete address information.
  7.  Delivery Issues: In the rare event that your order is lost or damaged in transit, please contact our customer support team as soon as possible. We will work with our shipping partners to resolve the issue promptly and ensure that you receive your order or a suitable replacement.  
  8. Holiday Shipping: During peak holiday seasons, such as Christmas or Thanksgiving, shipping carriers may experience higher than usual volumes, leading to potential delays. We recommend placing your orders in advance to ensure timely delivery during these busy periods.
  9. Questions or Concerns: If you have any questions or concerns regarding our shipping policy, or your specific order, please don't hesitate to contact our customer support team by emailing support@semelihousehold.com .

By placing an order with us, you agree to abide by all of the policies listed on our Site.